Highlands Veterinary Hospital - Theodore, AL - Hospital Policies

Highlands Veterinary Hospital

5596 Highway 90
Theodore, AL 36582

(251)345-4114

www.highlandsvethospital.com

COVID19 UPDATE! 

Dear Pet Parent,

As our state starts to re-open businesses for services, we’d like to welcome you and your pets back into our hospital! We are excited for things to slowly start to get back to normal. We are still taking serious precautions to safeguard you, our client, as well as our staff. This means that there are some new things for you to consider when making your pet’s next appointment. Starting MONDAY JUNE 1ST 2020, we will be resuming appointments in hospital. Please review the following helpful appointment guidelines:

Only one client will be permitted in the building per pet’s appointment. We do miss your whole family though, and all the gossip about that “one cousin you have,” but remember social distancing y’all.

Masks/face coverings will be required, but luckily only for the humans. We learned the hard way - cats don’t like masks. And since so many masks tragically perished in the Cat/Mask Battle of 2020, you’ll have to provide your own (Sorry).

Be mindful of social distancing guidelines – 6 feet apart. We know our receptionist is cute, but no she doesn’t want your phone number, or COVID19. We’ll have helpful neon floor markers for you. Also, we have waterguns to enforce this policy with reckless abandon.

Need food? Prescriptions? Don’t want to put on pants? No problem! You can visit our online pharmacy any time by clicking the pharmacy button below. Or, if you have pants, you can abide by the previously mentioned guidelines and we’ll be happy to help you in clinic. Or you can place your order by phone and we’ll run them out to the car (please wear pants). Just give us a call to place your order, pay by phone, and schedule a pick up time @ 251-345-4114!

 We will also continue to book curbside appointments, and drop off appointments for those who are not comfortable coming into the hospital. (We were only joking about the waterguns… sort of.)

All kidding aside, we really can’t wait to have you back. We are very blessed to have been able to remain fully functional during the pandemic to serve the community and pets we love. We sincerely appreciate all your patience, and patronage as we have navigated the pandemic. We hope we can continue to provide excellent, compassionate service to you and your pet, and we look forward to seeing you, socially distant and in a mask, soon.

Thank you! Dr. Ashley Bodie & Staff


Highlands Veterinary Hospital Theodore, AL - Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor Dr. Bodie has done her full exam, we will give you a call to go over the diagnosis, and confirm a treatment plan with you by phone. We will send home any medications with discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We require that animals be held by their owner, placed on a leash, or be secured in pet carriers before entering the waiting room.

 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, and Cash. Personal checks will only be accepted if the account holder is present with valid photo identification. 

 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.